Reports on Controversy Over NewJeans – PUBG Collaboration Item Probabilities

Krafton, which recently faced an on-site investigation by the Fair Trade Commission over allegations of manipulating drop rates on random items, is once again under fire for incorrectly disclosing the drop rates for limited-edition items from its collaboration with NewJeans.

In accordance with the revised Game Industry Promotion Act that took effect in March, Krafton disclosed drop rate information for “Loot Crate” and “Premium Bundle” items both in-game and on its website. The company stated that if players failed to obtain a set schematic within four cumulative attempts from the same crate, they would be guaranteed to receive the set schematic on their fifth attempt with 100% probability.

This is a type of “pity” system that guarantees rewards after a certain number of unsuccessful attempts. Krafton calls this feature “Bad Luck Protection,” but the problem arose with the in-game drop rate information displayed for the “Premium Bundle.”

Complaints surged as players who purchased five or more Premium Bundles still failed to obtain the set schematic. The community was flooded with protests from players claiming they purchased more than five “Premium Bundles” without receiving the set schematic. In response, the PUBG operations team acknowledged the error and apologized through an official notice on their community café in the early hours of that day, explaining that they are preparing a compensation plan for affected customers.